SHIPPING AND RETURNS

 
 

SHIPPING

Our online orders are distributed from our warehouse in Australia.

WITHIN AUSTRALIA

  • Shipping in Australia is a flat rate of $10.

  • Shipping is FREE for orders over $100.

  • Orders are dispatched within 2 business days and shipping times are estimated at an additional 2-5 business days.

OUTSIDE AUSTRALIA

  • International shipping is a flat rate of $35AUD for all parcels using registered international service.

  • Orders are dispatched within 2 business days and shipping times are estimated at an additional 2-3 weeks.

  • When placing an international order, you may be subject to import duties and taxes which are calculated once your package arrives in your country.

  • Orders may be subject to customs inspections or fees, based upon individual country regulations, which may cause delays. Please check with your local customs office.

  • If any duty or customs charges are payable in your country, they will be payable to you.

RETURNS & EXCHANGES

Please choose carefully a we do not offer exchanges or refunds on returns items unless the product is faulty, wrongly described or is different to the product purchased through our online store. Material Witness will gladly refund, credit or exchange items providing:

  • Item/s are returned within 14 days of purchase

  • Item/s have not been worn, used or soiled (including make-up marks)

  • Item/s are in original condition with all tags remaining in place

Postage on returned items is at your expense. Please print your receipt of purchase and include this when returning your item.

Please email hello@materialwitness.com.au